Help

SUPPORT

We answer fighters and fans directly.

Email us

support@poundrr.com

General help, account, events, and tickets. We aim to reply within one business day. Lost a ticket? Have it emailed again.

Privacy & data

privacy@poundrr.com

Data access, correction, or deletion requests under the UAE PDPL and GDPR.

Safety

Report or block any user from the back of their fight card in the app. Urgent safety issues: email support and we act within 24 hours.

Common questions

How does matching work?

You swipe through real fighters in your country. When two fighters like each other it becomes a potential bout once both clear identity verification. Matching respects weight class and experience.

How do I get verified?

Matched fighters submit fight or sparring videos and their experience in the app, and a reviewer checks them. Our team verifies identity in person separately. Verification does not assess skill or guarantee safety, so always do your own due diligence before agreeing to a bout.

How do tickets and events work?

POUNDRR runs real fight nights in the UAE. Fans buy spectator tickets on poundrr.com or in the app (priced in AED) and sign a short spectator acknowledgement before entry. Tickets are final and non-refundable unless the event is cancelled.

I cannot find my ticket.

Your ticket and its QR code were emailed to the address you bought with, so check your spam folder first. Tickets bought on the website also show under My tickets in the same browser. Bought on another device or cleared your browser? Use Find my tickets to have them emailed again. If you mistyped your email at checkout, contact support@poundrr.com.

An event was cancelled. Do I get a refund?

Yes. If an event is cancelled, eligible ticket purchases are refunded to your original payment method, typically within 7 to 10 business days.

How do I delete my account?

In the app, go to Profile → Settings and tap Delete account. See Delete your account for what is erased and what is kept. Your personal data, verification media, and profile content are erased within 30 days. You can also email privacy@poundrr.com.

Who can use POUNDRR?

Adults 18 and over, based in the United Arab Emirates. Supported disciplines are boxing, MMA, wrestling, and jiu jitsu.

Get the app

Download POUNDRR on iOS or Android, or read the Privacy Policy, Terms of Service, and Liability Waiver.


© 2026 POUNDRR. All rights reserved.